Contact Goa Games

Reach us

Have a question about your Goa Games account, a transaction, or a game result? Our support team is ready to help. Whether your query involves a PhonePe deposit, a GPay withdrawal, a BHIM UPI transfer, or a disputed game round, the right channel and the right people are always available.

Contact us

Email: [email protected]
Live agents: Monday to Sunday, 9:00 AM to 9:00 PM IST
Expected email reply: within 24 hours on the next available live-agent shift.

Office hours

Goa Games support runs on a two-tier model designed for Indian players who need answers at any hour.

• Automated in-app chat, 24/7: Instant answers for common queries, KYC status, bonus balance, minimum withdrawal limits, or UPI settlement timelines, available at midnight or during your lunch break, with no waiting time.
• Live human agents, Monday to Sunday, 9:00 AM to 9:00 PM IST: Real agents who can investigate failed PhonePe transactions, blocked GPay payouts, BHIM UPI errors, or disputed game outcomes in real time.

Messages sent outside the 9 AM to 9 PM window are queued and addressed in order when agents return. Typical in-app chat response during live hours: under five minutes.

Online-only support

Goa Games is a fully digital platform, there is no physical office, no walk-in counter, and no postal or street address anywhere in India. You will never need to travel or mail documents to resolve an issue.

All support is delivered through two secure channels:

• In-app chat: best for quick queries such as a pending PhonePe credit or a stalled GPay payout. Open the chat, share your transaction ID, and a live agent or the automated assistant will respond promptly.
• Email at [email protected], ideal for detailed issues that require account documents, screenshots, or formal escalation.

Compared with a phone helpline, in-app chat is faster and leaves a written record of every resolution. Both channels are fully encrypted to protect your personal and payment data.